“Whatever you do, work at it wholeheartedly as though you were doing it for the Lord and not merely for people.” Colossians 3:23
Learn how relationships effect customer service. The customer never forgets. You will learn:
- What is customer service?
- How to understand what your customer wants.
- Developing a customer service consciousness.
- Developing relationships.
Developing a Customer Relationship Consciousness
If all of a sudden your performance alone were to set the standard for your company or industry, what would change? What would remain the same?
What is customer service?
- What is YOUR customer guarantee?
- Define your customer relationship.
- Listen to needs.
- Internal customer service.
- External customer service.
- Identify the most useful and effective networking opportunities.
- Put your USP to work.
- Maximize cross selling to other departments.
- Probing – when and how to ask the right questions.
- Developing relationships.
- Consultative Leveraging.
- Handling concerns.
- Creative, innovative thinking.
- The customer never forgets.
- Focus on results and outcomes.
