Unparalleled Customer Service

“Whatever you do, work at it wholeheartedly as though you were doing it for the Lord and not merely for people.”    Colossians 3:23

 

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Learn how relationships effect customer service. The customer never forgets. You will learn:

  • What is customer service?
  • How to understand what your customer wants.
  • Developing a customer service consciousness.
  • Developing relationships.

Developing a Customer Relationship Consciousness

If all of a sudden your performance alone were to set the standard for your company or industry, what would change? What would remain the same?

What is customer service?

  • What is YOUR customer guarantee?
  • Define your customer relationship.
  • Listen to needs.
  • Internal customer service.
  • External customer service.
  • Identify the most useful and effective networking opportunities.
  • Put your USP to work.
  • Maximize cross selling to other departments.
  • Probing – when and how to ask the right questions.
  • Developing relationships.
  • Consultative Leveraging.
  • Handling concerns.
  • Creative, innovative thinking.
  • The customer never forgets.
  • Focus on results and outcomes.
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